Links and Documents

Evaluation of the OASIS Computerization Project

The final report on the evaluation of the CIC-OASIS Computerization Project is now available. It is in MS Word 97 and in Adobe Acrobat format. Each section of the report is summarized below.

1. Executive Summary: Evaluation of the OASIS Computerization Project

This is exactly the same Executive Summary contained in the Final Report. It summarizes the entire report in six pages.

2. Final Report: Evaluation of the OASIS Computerization Project

This Final Report summarizes all research activities undertaken during the evaluation, provides highlights of the findings in terms of the Benefits and Impacts of the Computerization Project (and Settlement.org Internet and Extranet sites), identifies gaps in content and supports that currently exist, and details the recommendations that RealWorld Systems is making to Citizenship and Immigration Canada. It includes the Executive Summary.

This document will be of interest to all ISAP/HOST and LINC-funded program staff and management, to OCASI and CIC staff, to other agencies working with immigrants and refugees, as well as to any individual interested in issues of technology and the non-profit sector in Canada.

It includes the following sections:

• Executive Summary
• Methodology
• Findings: Benefits, Impacts and Gaps
• Recommendations
• Rationale for per-workstation funding
• Appendix
  • Illustration of the Methodology for the Evaluation of the OASIS Computerization Project;
  • Agencies Interviewed;
  • Characteristics of Key Informants In Telephone Interviews;
  • Agencies Visited;
  • Acronyms and Definitions;
  • List of supporting documents

3. Technical Reports

These technical reports supplement the Recommendations of the Final Report. They will be of particular interest to Technical Liaisons in ISAP/HOST and LINC-funded agencies, to agency Executive Directors and other managers, to Settlement.org users and staff, and to individuals interested in the more technical information about the evaluation. Sections comprise:

• Components of Total Cost of Ownership
• Technical Review : Systems Audit of Hardware, Software and Connectivity
• Technical Review : Computerization Project Equipment Base and Metafore Service-Ticket Logs Descriptive Analysis
• Review of Settlement.Org Internet and Extranet Sites

4. Methods and Tools

This document contains the various tools used by RealWorld Systems in the course of the evaluation to address the research questions, including interview and site visit protocols, as well as the surveys.

• Methodology (Expanded version)
• LINC Interview Questions
• ISAP/HOST Interview Questions
• LINC and ISAP/HOST Site Visit Protocol
• ISAP/HOST Survey
• LINC Survey

5. Interview and Survey Results, Annotated Bibliography and References

The results of some key research activities can be viewed in this document, including the following:

• ISAP/HOST and LINC Interview Results
• ISAP/HOST and LINC Survey Results
• Annotated Bibliography and References