Counselling and Case Management

Understand and develop skills essential to settlement work - counselling techniques and tips, group counselling, crisis intervention, cross-cultural communication, case management, pre-employment support.

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Canadian Counselling Association - a national association of professionally trained counsellors engaged in the helping professions. Its members work in many diverse fields of education, employment and career development, social work, business, industry, mental health, public service agencies, government and private practice.

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Settlement Counselling
Settlement workers provide direct, front-line services to immigrants and refugees. Most counsellors who fit this description work in community-based, non-governmental agencies. Explore the definition of this work, main services delivered and the goals of settlement counselling.

Specialized Counselling
Information about counselling models and techniques in specific areas, such as cross-cultural, employment and vocational, health (including mental health), housing, financial/budgeting, legal and more.

Counselling Techniques and Tips
Outlines basic counselling methods and skills including building rapport, listening skills, etc.

Group Counselling Models and Methods
Information about the basic concepts, interventions, and theories of group counselling and the different types of groups a counsellor might use. Includes theories of group counselling, group dynamics, group leadership skills.

Assessment & Intervention Methods
An effective framework for client assessment and intervention techniques and issues. Includes information about how individuals in different cultures express their personal problems behaviourally and where they seek help for their problems, explores common problem ownership dynamics between settlement workers and their clients.

Case management
Exploring how to work with other community organizations to meet your client's needs, including assessment, developing action plan, consulting and liaising with other community service providers, information sharing and client confidentiality, information and referral and client progress tracking.

Crisis counselling
Information to help you accurately assess whether a client is in active crisis and to respond with appropriate counselling strategies

Service Ethics
Your own cultural identities have conditioned your counselling values and beliefs. This section will explore how differences in values and beliefs may affect the relationship between counsellor and client, tools to help you compare and contrast your own values and beliefs with other counsellors and how to identify common principles that should guide settlement counselling.