Administration

Administration for Settlement Workers ranges from effective technology use, program evaluation and reporting skills, understanding and working with workplace policies to providing clients with service questionnaires.

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Program/Project Evaluation
The systematic collection of information about the activities, characteristics, and outcomes of programs to make judgments.

Outcome Measurement
This section will provide information about ideas, tools, tips and techniques in an outcome measurement process.

Client Tracking and Management
The why and how-to of tracking your clients' and their progress.

Technology for Front-line Workers
Technology is a daily tool for front-line work. This section will range from looking at broad issues including Information Management and much more.

Workplace Rights and Issues for Workers
Employment contracts, standards, conflict resolution, power issues, managing your manager.

Reporting
Front-line workers report to each other, managers, funders and the community.