STIC - Automotive: Facilitator's Introduction

Introduction to the Automotive Service Technology Occupational Terminology Workshop

The automotive service technology terminology workshop begins with four lessons in the workplace module which is followed by three lessons in work search and concludes with four lessons in the module on certification. Each module and each topic are self-contained, but together they form part of a comprehensive program for occupation specific second language learning.

Module 1: Communication and Terminology in the Workplace

In module 1 participants will be given opportunities to use their prior trade knowledge in workplace situations. The first two topics deal with customer service. Participants will role-play situations where they take orders from a customer and sell a job to a customer using persuasive language. The third topic involves instructions in the workplace. The last topic deals with health and safety issues, particularly WHMIS labels and safety precautions in the workplace.

Module 2: Communication and Terminology for Work Search

In module 2 participants can practise certain tasks that will prepare them for the work search process. In the first topic participants will draft a copy of a résumé using action verbs to describe previous experience. In topic 2, they will prepare a "30 second commercial" about themselves that they can use when contacting employers. In topic 3, participants will not only fill out a job application form, but they will also learn how to answer illegal questions on an application and/or interview.

Module 3: Communication and Terminology for Certification

In module 3 participants will be given opportunities to explain different automotive processes and procedures using diagrams. The focus is on using prior trade knowledge and listening to procedures explained by others. Topics 1 and 2 are combined to form an extensive communication activity where all participants can share their knowledge. Topic 3 is a lesson on writing multiple choice exam questions. Participants will write a practice test and evaluate themselves.

Cumulatively, the modules provide an introductory workshop into the communication and terminology necessary to complete some of the tasks inherent in the pursuits of foreign-trained automotive service technicians within the contexts of certification, work search and the workplace.

Downloads

• Download Facilitator's Introduction [70 KB, 4 pages]

Download the complete Facilitator's Guide and Participant's Workbook.

• Full Facilitator's Guide - Occupational Terminology [1 MB, 195 pages]