Directory of Youth Justice Services in Ontario
The Directory of Youth Justice Services in Ontario connects the youth justice system with supports in the community for young persons in conflict with the law.

Information and Referral - InformOntario
An overview of the Information & Referral process and standards in Ontario.

InformOntario - Information and Referral
An excellent overview of what effective Information and Referral is.

Best Practices for School Settlement Workers
The manual is an opportunity for SWIS projects to consider their present practices and how to meet the needs of their clients - 2003.

Canada Day-to-Day Presenter’s Guide
This Presenter's Guide explains how the Canada Day-to-Day video should be shown and used with newcomer audiences.

CERIS PAC Training Project "Knowledge for Action - Action for Knowledge"
This package is the product of the CERIS PAC Training Project "Knowledge for Action - Action for Knowledge". It is intended to be a resource training manual for community agencies serving immigrants and refugees.

Map of Settlement Agencies in Toronto
This document provides a map of locations of settlement service organizations across Toronto - June 2004.

Standards for Professional Information & Referral: Requirements for AIRS Accreditation and Operating 2-1-1 Systems
The standards address all aspects of an I&R service’s operation including service delivery, the resource database, reports and measures, cooperative relationships and organizational requirements - October 2002.

Using the Internet as an Information & Referral Provider
This section provides companion resources to the Using the Internet as an Information & Referral Provider worskhop, currently offered by Community Information Toronto and OCASI.

Using the Internet as an Information & Referral Provider - Helpful Web Sites
A list of web sites provided as part of the Sink, Swim or Surf: Surviving the Internet as a Human Services Provider workshop provided by CIT and OCASI.