Settlement Counselling

Settlement workers provide direct, front-line services to immigrants and refugees. Most counsellors who fit this description work in community-based, non-governmental agencies. Explore the definition of this work, main services delivered and the goals of settlement counselling.

Related Web Sites

Canadian National Settlement Service Standards Framework
This document, produced by the Canadian Council for Refugees, is presented as a "work in progress", a framework within which standards can be developed.

Social Work Glossary
Definitions to commonly used words in the social work field.

Recommended Reading

Assisting Immigrant Women Abused by Their Sponsor
This guide contains information about the legal process for service providers who are supporting women through the immigration process - May 2003.

Best Practices for School Settlement Workers
The manual is an opportunity for SWIS projects to consider their present practices and how to meet the needs of their clients - 2003.

Best Practices for Working with Homeless Immigrants and Refugees
A study looking at issues and best practices among shelter and drop-in staff for working with immigrants and refugees - March 2003.

Diversity, culture and counselling: A Canadian perspective
Resources from a course designed for those who desire to work with the culturally diverse people either in a counselling or teaching capacity.

Immigrant Settlement Counselling: A Training Guide
This resource is an attempt to describe the dimensions of settlement work and to provide tools that can be used to train workers to be effective settlement counsellors - 2000.

Immigrant Settlement Counselling: A Training Guide - Chapter 1: The Settlement Sector
Before considering in detail the training needs of settlement counsellors, it is important to examine the settlement sector and the context of settlement work.

Immigrant Settlement Counselling: A Training Guide - Chapter 2: The Settlement Counsellor
Settlement counsellors are considered to be counsellors who provide direct, front-line services specifically to immigrants and refugees. Most counsellors who fit this description work in community-based, non-governmental agencies.

Immigrant Settlement Counselling: A Training Guide - Chapter 3: The Training Needs of Settlement Counsellors
This section focuses on the types of training that settlement counsellors need to do their jobs effectively.

Immigrant Settlement Counselling: A Training Guide - Introduction
This guide reflects a growing awareness over the last decade that settlement work is a profession demanding specialized expertise. This resource is an attempt to describe the dimensions of settlement work and to provide tools that can be used to train workers to be effective settlement counsellors.

Immigrant Settlement Counselling: A Training Guide - Part II - Module 2: Cultural Identities
This section outlines activities to help settlement counsellors recognize their own cultural identity and how it interplays with others' and affects their daily life and work.

Immigrant Settlement Counselling: A Training Guide - Part II - Module 3: Counselling Values and Beliefs
This section seeks to help participants identify what counselling styles and processes are important to them and to consider why they hold these particular values and beliefs. As well, the discussion will look at different counselling approaches and how they are or are not appropriate for their clients.

Immigrant Settlement Counselling: A Training Guide - Part II - Module 4: Interviewing Skills
This section provides activities to help participants understand effective client interviewing techniques, to build rapport and how to integrate these skills into a counselling intervention.

Immigrant Settlement Counselling: A Training Guide - Part II - Module 6: Crisis Intervention
This section provides activities to help participants understand how to work with a client who is in a crisis situation, effective intervention techniques and provides insight into how people approach and deal with crisis differently.

Immigrant Settlement Counselling: A Training Guide - Part II - Module 7: Mental Health Issues
This section provides activities to help participants understand mental health issues, what mental health issues newcomers may face and how to access the mental health support networks and services in their community.

Needs Assessment of Mandarin-Speaking Newcomers
This multi-method study identifies current settlement service access, settlement difficulties, and needs among Mandarin speaking immigrants in Toronto - March 2000.

Sector-Specific Terminology Information and Counselling (STIC)
The Sector Terminology and Counselling (STIC) project provides a model for sector specific orientation, occupational terminology training and career action-plan development for internationally-trained professionals and tradespeople.

Settlement in the Workplace - The Settlement Needs of Employed Newcomers - An Exploratory Study
This study explores what happens with respect to settlement issues to newcomers who find employment shortly after arriving in Canada - March 2001.

Study on Settlement Services for Newcomers in Isolated Rural Areas
This report seeks to gain a better understanding of the types of settlement services and information being accessed by newcomers in rural and remote areas of Ontario - May 30, 2001.