Client Tracking and Management

Outcomes are the changes we hope to achieve with our client interventions. Understanding how the work we do impacts on clients is essential. This section will provide information about ideas, tools, tips and techniques in an outcome measurement process. Incorporate what you learn into operational planning

Related Web Sites

Settlement Sector Client Administration Network (SSCAN)
Development of a common client database management system for Ontario's Settlement Sector.

Recommended Reading

CERIS PAC Training Project "Knowledge for Action - Action for Knowledge"
This package is the product of the CERIS PAC Training Project "Knowledge for Action - Action for Knowledge". It is intended to be a resource training manual for community agencies serving immigrants and refugees.

Client Management and Outcomes Tracking Databases - Challenges and Recommendations
Difficult as it may be, quantifying how your organization's services impact the community you serve is one of a nonprofit's most important and challenging tasks. Nonprofits want to invest their limited resources in the programs that are most successful.